Fuerteventura individual holidays - all info here on our site

You are here: 

Car rentals

 > 

Hertz

 > 

Hertz: Avoid Hertz

Bewertung Hertz:
Avoid Hertz

 

Name:

Age:

Time of travel:

Rental duration:

Olivier Jobert

46

12/2008

5 Tage

hired car:

Place of collection:

Place of return:

Toyota Auris

Corralejo

Airport

Statements about reservation and booking

Total mark reservation/booking:

6

Booking options:

Telephone, Directly in the office

Further information by the hirer about the booking and reservation:

I book my car through First Choice.

Statements about the delivery of the car (collection and return)

Total mark delivery of car:

5

Further information by the hirer about the delivery of the car:

I book my car through First Choice and when I arrived at the airport they were no car for me. I had to take the bus to go to Corralejo. I dealt with the Corralejo office and they were very unfriendly and unwilling to help. Thet almost ask me to go and pick up the car at the airport (1 hour drive and Ä60 for the taxi) but I managed to get it at Corralejo instead. They said the car was going to be available at 17h30 and someone pick me up at the hotel. They made me wait in the queue and I finally got the car and went back to the hotel at 7pm. Also the child seat they provide seems to be old and not very safe (compare to the one I have) and they do not give any instruction to fit it in the car (not very safe either). I will not recommend renting a car with Hertz. A few customers at the hotel were complaining about them too. I spent some time at Orlando and the stff was friendly and professional.

The car was not explain to me and they did not memtion that they were a scratch on the door. Also, the car did not have an antenna (apparently current pratice) and was told its because of the Tourist who are stealing the antenna.

Statements about the condition of the car

Total mark condition of car:

3

Safety vest:

didnít look

Further information by the hirer about the condition of the car:

I rented a medium size car and the engine was pretty small (1.4L). The car felt that it was more a small car rather than medium.

Statements about the payment

Total mark payment:

3

Options for paying the hire car:

-

Further information by the hirer about the payment:

I paid the car through First Choice so I cannot comment.

Statements about the price

Costs for the hire car per day:

30,00 €

Was there a security deposit:

no

Other detailed statements

Staff were able to communicate in the following languages:

English

Staff were:

very unfriendly

Child safety seat:

yes

Roof rack:

no

Was there a minimum age:

donít know

Do you have to possess your driving licence for a longer period yet:

donít know

Is it possible to name an additional driver:

donít know

Is it allowed to travel to other Canary islands with the hire car:

donít know

Is there a kilometre limit:

no

Is it possible to change the car during the renting period? E.g. for another type:

donít know

Other statements made by the hirer:

They offer me to take an insurance for the full period of my rental despite the fact that I did not have the car for 2 days. I had to negociate with the Manager over the phone for 15-20 minutes because they agree to make me pay for the remaining days only (insurance and child seat).

Conclusion

Can you recommend the car rental:

no

Note:
Fuerteventura alternativ is not liable for the rating and its contents. See legal notice!