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Bewertung Orlando:
Disagreement about the renting conditions

 

Name:

Age:

Time of travel:

Rental duration:

Michael

43

02/2007

14 Tage

    

hired car:

Place of collection:

Place of return:

Renault Clio

Airport

Airport

Statements about reservation and booking

Total mark reservation/booking:

2

Booking options:

-

Further information by the hirer about the booking and reservation:

Actually we booked the car at "Record Rent a Car" - we have known the company from holidays on Tenerife and Lanzarote and are very happy with it (on Teneriffe a drunk tourist broke our rear window with a whiskey bottle - we got a new car without problems).

This is why we also wanted to book Record on Fuerteventura. Since they don't have own cars on Fuerteventura, they pass the contract on to Orlando, which then provides the car.

Statements about the delivery of the car (collection and return)

Total mark delivery of car:

6

Further information by the hirer about the delivery of the car:

On the airport an employee of Orlando waited for us and explained that Orlando charges 5 Euros per day per child seat. It didn't play a role that, according to the Record booking confirmation, child seats are free. The seats were, after all, from Orlando and not from Record, said the employee. Since we needed two of them and rented the car for 14 days, this is a lot of money. But at 10 pm we didn't have many alternatives and so we signed the contract...

On the next day we called Record and they offered us the following solution: Record transferred the extra amount we had paid and additionally we received a discount voucher for the next reservation.

Statements about the condition of the car

Total mark condition of car:

2

Safety vest:

didnít look

Further information by the hirer about the condition of the car:

A classical hire car - here a mark, there a mark.
In the first week we had flat tyre in the middle of Corralejo's main road - funny enough just 50 metres away from the local Orlando office. The employee there said that we should use the spare wheel from the trunk. When he realised that we didn't want to change it ourselves he offered that he could do that for us if we had some minutes - logically we had the time.

Statements about the payment

Total mark payment:

2

Options for paying the hire car:

-

Further information by the hirer about the payment:

The actual payment process was without problems.

Statements about the price

Costs for the hire car per day:

-

Was there a security deposit:

no

Further information by the hirer about the price:

Annoying (as described above): Orlando charged extras that would have been inclusive according to Record Rent a Car's confirmation.

Other detailed statements

Staff were able to communicate in the following languages:

-

Staff were:

friendly

Child safety seat:

yes

Roof rack:

didnít need one

Was there a minimum age:

donít know

Do you have to possess your driving licence for a longer period yet:

donít know

Is it possible to name an additional driver:

donít know

Is it allowed to travel to other Canary islands with the hire car:

donít know

Is there a kilometre limit:

no

Is it possible to change the car during the renting period? E.g. for another type:

donít know

Conclusion

Can you recommend the car rental:

-

Note:
Fuerteventura alternativ is not liable for the rating and its contents. See legal notice!